Isvara Kashmiri Kahwah

5-7 days of placing the order.

At ISVARA GEM PRODUCTS LLP, we are committed to providing our customers with the finest quality teas and tea gifts. We understand that sometimes situations arise where a return or refund may be necessary. Please review our policy below regarding returns and refunds:

1. Eligibility for Refund:

We offer refunds solely for manufacturing defects or errors on our part. If you believe your product is eligible for a refund, please contact our customer service team within 7 days of receiving your order.

2. Required Documentation:

To process your refund request, we may require proof of purchase, such as a receipt or order confirmation email. Additionally, photographic evidence of the manufacturing defect or error may be necessary.

3. Conditions for Refund:

Refunds will only be issued for products that are returned in their original packaging and condition. Products that show signs of use, damage caused by the customer, or alterations will not be eligible for a refund.

4. Refund Process:

Once your refund request is approved and the returned product is received, inspected, and deemed eligible, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Not Exchangeable